TERM & CONDITIONS

Last updated: February 2026

 

1. Introduction

 

These Terms & Conditions govern the use of the website ecumasterfiles.com and the purchase of digital ECU tuning files provided by ECU MasterFiles.

By placing an order, you agree to be bound by these Terms.

 

 

 

2. Nature of the Service

 

ECU MasterFiles provides custom digital ECU tuning files developed specifically based on customer-submitted original ECU data.

All products sold are:

 

  • Digital goods

  • Custom-made

  • Developed on demand

 

No physical products are shipped.

 

 

 

3. Professional Use

 

Our services are intended for:

 

  • Workshops

  • Automotive professionals

  • Experienced ECU programmers

 

The customer is fully responsible for the correct use, installation, and application of the file.

 

 

 

4. Order Process

 

After payment and file upload:

 

  • The tuning process begins immediately.

  • Orders cannot be canceled once processing has started.

 

Typical delivery time: 1–24 business hours.

 

 

 

5. Delivery

 

Delivery is made digitally via:

 

  • Email

  • Customer account download area

 

It is the customer’s responsibility to provide a correct email address.

 

 

 

6. No Right of Withdrawal

 

According to applicable EU law regarding digital content and custom-made goods, the right of withdrawal does not apply once the digital file has been delivered or processing has begun.

 

 

 

7. Limitation of Liability

 

ECU MasterFiles is not responsible for:

 

  • Mechanical damage

  • Incorrect installation

  • Software misuse

  • Legal non-compliance in the customer’s country

 

The customer assumes full responsibility for vehicle use.

 

 

 

8. Governing Law

 

These Terms are governed by Italian law.

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